Shipping Policies and Rates
When will my beautifully rustic item ship?
Most of our reclaimed furniture is made when it's ordered and will ship within 4-6 weeks. This is due to many of our items being made by hand when you order. For any in-stock orders, our warehouse team strives to ship your purchase within 2 business days. We’ll send you tracking information when your packages have shipped. Please use the tracking information to get up-to-date information and countdown the days to your new item(s).
Where do you ship your amazing reclaimed furniture?
Reclaimed Charm ships to street addresses in the contiguous United States. We are UNABLE ship to PO Boxes or APO addresses and NOT currently shipping to Alaska, Hawaii, U.S. Territories, Canada, or Mexico.
What qualifies for FREE standard shipping?
Reclaimed Charm offers free standard shipping. Yay! Standard shipping applies to items that can ship via UPS, FedEx, DHL, or USPS. Free shipping is determined based on the merchandise subtotal before tax, shipping and handling fees, and other delivery service fees. Large or oversized items may require additional charges. Reclaimed Charm is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipping to Wyoming addresses.
What about large or oversized items? FLAT FEE freight shipping!
Our large and over-sized items ship via freight services. Get our FLAT FEE freight shipping for only $100 and add more items without extra shipping costs!
How are large and oversized items delivered?
Large and oversized items ship via freight carriers and will only deliver your items with a signature. The freight company will contact you to set a delivery date and time. Items delivered via freight are dropped curbside. Freight deliveries may be delivered on a pallet or in a crate; please be prepared to dispose of the pallet or crate yourself (some cities require you to call a bulk trash service). This service EXCLUDES placing it in your home, unpacking, or moving it up or down stairs. Additional fees will apply to these types of services (such as our White Glove Service below). Please let us know after placing your order if you require other specific services and we will provide a quote.
What is your White Glove Service?
White Glove Service includes delivery, unpacking, and placement of the item on the ground floor of your home. If your item needs to move up or down a flight of stairs, an additional fee will apply. All packing materials such as pallets, protective wrapping, boxes, etc. will be removed. The carrier will bring your beautiful item into the room or area you specify (on the ground floor), uncrate and assemble it (if necessary), position it, and remove all shipping materials.
Please note: this service EXCLUDES wall mounting of any kind and moving the item up or down stairs.
WHITE GLOVE DELIVERY FEE:
Flat Fee - $300
*All white glove shipping and delivery fees include insurance.
What should I do if there are damages during delivery?
Damages to the merchandise while in transit are rare, but they occasionally happen.
- Inspect the crate and furniture PRIOR to signing for the delivery.
- DO NOT accept or sign for any damaged items.
- Take pictures of the damages and contact us within 48 hours.
- The freight carrier will return the items at no cost to you.
Returns for any other reason will not be accepted.
Email our Returns Team within 48 hours of receiving the shipment for additional assistance in processing damaged items.